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Overview
Instacart’s Canada Brand Partnerships team helps Consumer Packaged Goods (CPG) partners grow on our retail media platform by connecting their brands with high-intent shoppers. We’re hiring an Account Manager to join our Canada Account Management group in Toronto (open to remote across Canada) to own and grow a strategic book of CPG advertisers.
In this role, you will partner closely with Account Executives, Ads Operations, Measurement, and Product to maximize advertiser value, deliver measurable performance, and scale impactful programs. You’ll work on complex, data-rich problems at the intersection of e-commerce and advertising, collaborate with stakeholders across Instacart and our retailer network, and help shape how leading CPGs win on Instacart.
We’re operating in a fast-growing environment with evolving processes and ambitious goals. If you thrive in a high-velocity setting, enjoy rolling up your sleeves, and care deeply about driving results for customers and partners, this is an opportunity to make a meaningful impact.
About the Role
- Own a portfolio of Canadian CPG advertisers, serving as the primary point of contact to drive growth, retention, and long-term partnership value.
- Plan, launch, and optimize retail media campaigns across Instacart ad products; analyze performance to deliver data-backed recommendations that improve ROAS, incrementality, and category share.
- Identify and execute upsell and cross-sell opportunities, build business cases, and partner with Account Executives on renewals, expansions, and joint business planning.
- Lead regular performance reviews and Quarterly Business Reviews with senior client stakeholders, translating complex data into clear narratives and actionable roadmaps.
- Forecast pipeline and revenue, manage pacing and budgets, and ensure operational excellence in collaboration with Ads Operations, Measurement, and Finance.
- Advocate for client needs with Product and Engineering by synthesizing feedback and helping pilot new features that improve advertiser outcomes at scale.